Miami
 

Frequently Asked Questions

Season

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

This is one of the best benefits of becoming a Broadway In Miami Season Subscriber! If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production.

 

There are three ways to make an exchange if you are a subscriber:

 

1. By mail: Mail your tickets with your exchange request to:

Adrienne Arsht Center Box Office

1300 Biscayne Boulevard

Miami, FL 33132

 

Please do not mail your tickets within two weeks of the original performance date.


2. By email: Please email a copy of your tickets torn in half to Tickets@ArshtCenter.org. Be sure to include a phone number where you can be reached within the next 24 hours. If you do not hear from us within 24 hours, please call the box office at 800.939.8587.



3. By fax: Please fax a copy of your tickets torn in half to 786.468.2005. Be sure to include a phone number where you can be reached within the next 24 hours. If you do not hear from us within 24 hours, please call the box office at 800.939.8587.
 

Exchanges will be made from the best available seating and comparable seating cannot be guaranteed. Tickets must be exchanged no later than 72 hours in advance of the date before your scheduled performance and by Thursday at 3PM for Saturday and Sunday performances, NO EXCEPTIONS. The difference in price must be paid if exchanging into a higher priced performance or seat location. Downgrades will not be refunded. Please note, due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


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When will I receive my Season Tickets? Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call. Please note season tickets cannot be sent to P.O. Boxes. If a street address is not listed on your account, your tickets will be held at Will Call.


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How do I change my address, phone number or e-mail address?

We want to make sure you continue to receive important information on a timely basis. If you have any changes to your phone number, address, or email, please send your updated information via fax to 786.468.2005 or email Tickets@ArshtCenter.org. For the security of your account, changes must be submitted in writing. You can also update your information by login into your subscriber account at ArshtCenter.org


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any Broadway In Miami show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of eight (8) additional tickets per show per subscriber account will be strictly enforced. If you are bringing a large group please contact our Group Sales Department at 786.468.2326.


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Can I purchase additional tickets?

Additional subscription tickets may be purchased by logging into your online account at ArshtCenter.org or by calling the Season Hotline at 800.939.8587 (Monday-Friday, 10AM-6PM and Saturday-Sunday, 12PM-5PM). There is an eight (8) ticket limit per show per subscriber account. 


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Sorry, this feature is not available for season subscription tickets.


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I would like to upgrade my Season package seating. What do I need to do?

Changes to your seating location can be requested by mail or online renewal. If you are mailing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If you are going to renew online please select the “CHANGE MY SEATING” button underneath the payment portion of the online renewal page, then answer the questions according to your needs. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. All requests are filled by the date we received the order. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade another subscriber.


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts please complete the “Adding/Splitting Seats” section of your renewal invoice. Please include each Subscriber’s mailing address, e-mail address, and telephone number. Payment must be received in full. Once new accounts have been created only the new account holder can access his/her account. 


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, please send us a letter including your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. The letter must be signed by the original Season Subscriber.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.


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I have already seen one [or more] of the shows in my season package. What are my options if I don't want to see it again?

We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our Swap-a-Show program. Please contact our Subscriber Hotline at 800.939.8587 (Monday-Friday, 10AM-6PM and Saturday-Sunday, 12PM-5PM) for further information. Please note: some shows in your season package may not participate in our Swap-a-Show program.


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I have two residences and will not be in town for the beginning or end of the season, what are my options?

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Subscriber Hotline at 800.939.8587 (Monday-Friday, 10AM-6PM and Saturday-Sunday, 12PM-5PM) to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.


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If I change my mind, can I cancel the season subscription and receive a refund?

Subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee.  Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show.

 

Cancellation requests must be made in writing and sent to:

Adrienne Arsht Center Box Office

1300 Biscayne Boulevard

Miami, FL 33132


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Are there any restaurants in the area?

Please click here for more information.


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General

What hours does the Broadway In Miami Administrative Office observe?

Monday - Friday, 10am – 6pm

Saturday & Sunday, noon – 5pm


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How can I view a seating chart for the Adrienne Arsht Center?

To view a seating chart for the Adrienne Arsht Center you can click here.


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What happens if my tickets are lost or stolen?

Not a problem, if you have purchased from the Adrienne Arsht Center, we have a record of your sales transaction and can accommodate you. Please contact the Adrienne Arsht Center Box Office as soon as you discover you have misplaced your ticket(s). We will confirm your seating and reprint your ticket(s), which you will pick up at the Will Call window one hour before your performance. For security purposes, these new tickets will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

 

If you are at the theater at the performance, go to the box office, and they will be able to assist you.  


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What is the performance runtime?

The performance runtimes vary for each show.  To find out the runtime for each show go here and select the show or go to Shows tab at top and select the show.  


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At what age can children attend shows?

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding what shows are appropriate for their children.


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Is there accessible seating or hearing assistance available? How do I know which performances offer ASL interpretation or other special services?

Accessible seating, assistive listening amplification devices, Open Captioning, and American Sign Language interpretation are available. For more information please contact the Adrienne Arsht Center Box Office at 305.949.6722.


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Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Miami at 800.939.8587 and ask to speak to a representative within 48 hours of your missed performance. Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.  Please note: some shows may not offer reseating options.


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How do I purchase tickets to Broadway Across America shows in other cities?

Broadway Across America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com or call Broadway Across America National Service Line at 877.783.4847 (Monday-Friday, 10AM-5pm). 


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Where do I go to get general information such as directions to the theatre, box office hours, and other services offered by Broadway In Miami?

Click here.


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Where do I go to find out what other shows are playing in Broadway In Miami?

Check out all of our Broadway shows here or you can go to the Shows tab.  


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What is the appropriate dress for attending a Broadway In Miami performance?

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.


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What is the eClub?

The eCLUB is our free program that gets you access to advance offers for local Broadway shows BEFORE they go on sale to the public, priority offers and discounts to other live entertainment events in your area and monthly eNewsletter and special offers from Broadway in New York City.  Click here to sign up.  


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What do I do if a performance is cancelled? What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on the Adrienne Arsht Center’s Facebook page and on the Adrienne Arsht Center homepage.  We will also do our best to update information on the season hotline phone messaging with the latest performance status and instructions. We recommend that patrons check these sites frequently if there is a pending or occurring storm.


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Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for Broadway In Miami?

Broadway In Miami strongly urges all of our patrons to purchase their tickets through the Adrienne Arsht Center. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


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Can I purchase tickets in person? Are there walk-up sales on the night of the show?

You sure can!  Tickets are available to purchase in person at the Adrienne Arsht Center Box Office. Tickets can also be purchased night of show as long as there are still tickets available. 


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When will tickets go on sale to the general public for a specific show?

Tickets generally go on sale to the public at the beginning of the season. Please check with the Adrienne Arsht Center Box Office for confirmed dates.


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I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can call us at 800.939.8587 (Monday-Friday, 10AM-6PM and Saturday-Sunday, 12PM-5PM). You can reach us by e-mail at Tickets@ArshtCenter.org. If you prefer to send written communication, please send to:

 

Adrienne Arsht Center

Attn: Customer Service

1300 Biscayne Boulevard

Miami, FL 33132


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Group

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10, 20 or more are able to purchase tickets online or by calling our Group Sales Department at 786.468.2326. Group minimums often vary per show.


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How many people constitute a group?

Group minimums vary by performance, but are usually 10 or more tickets.  For more details click here.


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Are there discounts available for groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket.


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Do I save any fees by booking a group?

Yes you do!  When purchasing through group sales you are avoiding the normal ticketing fees ranging from $10-$15.  There are still some fees for group tickets, but overall you will be saving by booking a group.  


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Are there student or senior rates available to the show?

Many performances do offer special rate to student and senior groups. Please contact the Group Sales Department at 786.468.2326 to discuss the various options available to your group.


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Is the show appropriate for children?

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact the Group Sales Department at 786.468.2326 to discuss the show content. 


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Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation.


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Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups are able to reserve their seats in advance of the general public for most shows. Group reservations and sales generally start in mid May. 


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What if I reserved 35 tickets but only need 32?

No sweat! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date.


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What if I reserved 35 tickets and really need 40?

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability.


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Does my group have to be placed together?

Not at all! We understand some group members will love an up close experience while others prefer a box or tier view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections. 


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I am bringing a large group to the show. Where can we park our tour bus?

Parking your bus is easy and may be arranged by calling one of our Group Sales representatives at 786.468.2326.


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Contact Us

If your question has not been answered, please contact Broadway in Miami Customer Service so that we may be able to speak with you personally.

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